If multiple entitlements exist for the same business group,
you can prioritize the entitlements so that when a service catalog user makes a
request, the entitlement and associated approval policy are processed in the
specified order.
If you
configure an approval policy for a user group, and you want a group member to
have a unique policy for one or more of the services, catalog items, or
actions, prioritize the member entitlement before the group entitlement. When
the member requests an item in the service catalog, the approval policy that is
applied is based on the priority order of the entitlements for the business
group. The first time that the member's name is found, either as part of a
custom user group or as an individual user, that is the applied approval
policy.
Result would be:-
How one can prioritize the entitlements?
1. Login with Catalog Administrator or Tenant Administrator Role User > Administration Tab > Catalog Management > Entitlements
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