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Tuesday, 11 June 2013

vSphere Client shows VMware Tools as Unsupported (2011350)

Symptoms

After upgrading vCenter Server 4.1 to 5.x with ESXi/ESX hosts still running on version 4.1, the status of VMware Tools for virtual machines is reported as Running (Unsupported). 

Cause

The VMware Tools status information comes from the vmx process (which is responsible for running the virtual machine) and can change only if the ESXi/ESX host is upgraded with a newer VMware Tools distribution.

Note: There has been a change in the VMware Tools status with vSphere 5.x.

Resolution

To resolve this issue, use the UI hint information for the various VMware Tools status messages.

To view the UI hint information:

  1. Click the virtual machine.
  2. Click on the Summary tab.
  3. Hover the mouse over the VMware Tools current value in the General box. You see a text box that shows the current UI hint information.
This table lists the various VMware Tools status message and the corresponding UI hint:

StatusInternal values (VMODL)UI valuesUI hint
GreenguestToolsCurrentCurrentVMware Tools is installed and the version is current.
guestToolsSupportedNewCurrentVMware Tools is installed and the version is current.
YellowguestToolsSupportedOldOut-of-dateOK. This version is supported on the existing host, but upgrade if new functionality does not work.
RedguestToolsNotInstalledNot InstalledInstall VMware Tools. See the vSphere Client Help.
guestToolsTooOldUnsupportedUpgrade or reinstall VMware Tools. This version is not supported on the existing host. See the vSphere Client Help.
guestToolsNeedUpgradeUnsupportedUpgrade or reinstall VMware Tools. This version is not supported on the existing host. See the vSphere Client Help.
guestToolsBlacklistedErrorUpgrade immediately to avoid possible corrupt code. See the vSphere Client Help.
guestToolsTooNewUnsupported new versionUninstall and reinstall this version of VMware Tools. This version is known to be too new to work correctly with this virtual machine. See the vSphere Client Help.
GrayguestToolsUnmanaged3rd-party/IndependentThe status is unknown. Tools are installed, but are not managed by VMware.
guestToolsNotRunning3rd-party/IndependentTools are installed but vmtoolsd was stopped using theinit.d script.
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